Get help without searching through email threads.

Application, payment, security, and data requests stay organized through the Client Intake & Access Desk.

Our response commitment

We target an initial human response within two business days. Billing, account-access, suspected unauthorized-payment, security, and privacy requests receive priority. Refund decisions are normally communicated within five business days after we have enough information.

Business days are Monday through Friday, excluding U.S. federal holidays. These are response targets, not guaranteed resolution times.

Urgent shipment issue?

CertifyPreflight cannot provide emergency legal or customs advice. Contact your authorized broker, filer, laboratory, or counsel for time-sensitive regulatory decisions.