The request
Preserve the exact wording and identify who is waiting.
Free first-response tool
Turn “we need CPSC information” into questions you can actually answer.
Carrier and broker messages are often short, urgent, and packed with unfamiliar terms. Paste the wording below to separate the likely subjects, see who may hold each answer, and avoid inventing information under pressure.
Private browser tool
Nothing is uploadedPaste the message that stopped your shipment.
Remove names, tracking numbers, and other sensitive details first. The decoder runs in this browser and looks for the subjects that may need attention.
0 / 5,000
This free tool identifies terms and questions. It does not determine regulatory applicability, issue a certificate, submit a filing, or guarantee release.
Your first-response board
Not a score. A clearer conversation.
Most urgent messages mix product evidence, government terms, and broker instructions together. We separate them so you can ask the right person the right question.
1
What appears to be requested
2
Who may hold the answer
3
What not to guess
Why this is different
Start with the interruption—not a blank compliance form.
A held shipment is an incident with a sender, a deadline, a missing answer, and a decision owner. The decoder starts there, then helps you decide which evidence belongs in the conversation.
The answer owner
Separate importer, supplier, laboratory, carrier, and broker responsibilities.
The no-guess zone
Flag details that need evidence or an authorized filing decision.
Before you paste
Private by design. Limited on purpose.
Does the decoder upload or save my message?＋
No. The decoder runs in your browser. The message is not submitted to CertifyPreflight, saved to a customer record, or sent to an AI model. Remove sensitive details before using it anyway.
Can the decoder tell me whether my product is compliant?＋
No. It identifies familiar subjects in the wording and suggests questions to resolve. It does not determine applicable rules, validate evidence, issue a certificate, or make a filing decision.
What should I remove before pasting?＋
Remove names, email addresses, telephone numbers, account numbers, tracking numbers, addresses, and confidential commercial details that are not necessary to understand the request.
What if the message is too vague?＋
Ask who originated the request, which shipment and entry line are affected, what exact information is missing, and the response deadline. A precise question is easier for your supplier, laboratory, importer, or broker to answer.
Source stewardship
Checked against current CPSC materials.
Maintained by CertifyPreflight · Last reviewed September 11, 2026
We compare the statements on the decoder guidance with public CPSC eFiling materials, link readers to the source, and update the page when those materials change. We do not infer whether a particular product is regulated or replace decisions made by the importer and its authorized professionals.